Student Handbook
Everything you need to know about studying with SALC, including your rights, responsibilities and important student information.
Access, Equity, Diversity and Support
Information about learner support, accessibility, inclusion and the assistance available to help you succeed in your training.
Fees and Refunds
Information about course fees, payments, cancellations and SALC’s refund arrangements.
You can also view our full suite of Policies and Procedures below. All policies and procedures have been developed to support compliance with the 2025 Standards for Registered Training Organisations (RTOs).
For more information about the Standards and how they apply to RTOs, visit the ASQA 2025 Standards for RTOs.
You can also access the Standards, including the Outcome Standards, Compliance Standards and Credential Policy, through the Australian Government Department of Employment and Workplace Relations’ 2025 Standards for Registered Training Organisations.
If you require a hard copy of any Policy or Procedure, please speak with our team, who will be happy to arrange this for you.
- Training and Assessment
- Enrolment and Upfront Assessment of Needs
- Skilled Trainers and Assessors
- Incident Management and Continuous Improvement
- Quality Assurance
- Privacy, Confidentiality and Data Retention
- Risk Management
- Access, Equity, Diversity and Support
- AQF Certification
- Recognition of Prior Learning and Credit Transfer
- Student Work Placement
- Feedback and Complaints
- Academic Integrity
- Third Party Management
- Marketing, Advertising and Information
- Governance, Quality, Business and Financial Management
- Training Product Expiry and Transition
- Industry and Community Engagement
- Training Facilities and Equipment
- Fees and Refunds
- Communication
